Shipping and Return Policy
Shipping and Return Policy
Last Updated: February 2025
At Ahoma Arts Gallery, we are committed to ensuring that your purchases are delivered safely and efficiently. We offer worldwide shipping using DHL, a trusted global courier service.
1. Shipping Destinations
We ship to most countries worldwide via DHL.
If your location is not supported, we will notify you at checkout.
2. Processing Time
Orders are typically processed within 2-5 business days after payment confirmation.
Custom and commissioned artwork may require additional processing time. We will provide an estimated shipping date once the order is confirmed.
3. Shipping Costs
Shipping costs vary based on destination, package size, and weight.
The exact shipping fee will be calculated at checkout.
Customs duties and taxes are the responsibility of the recipient and vary by country.
4. Estimated Delivery Time
Domestic (Ghana): 1-3 business days
International: 3-7 business days, depending on the destination.
Delivery times may be affected by customs processing, local regulations, or unforeseen delays.
5. Tracking Your Order
Once your order has shipped, you will receive a DHL tracking number via email.
You can track your shipment on the DHL website [DHL Tracking Link].
6. Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, and import fees.
These charges are determined by your local customs authority and must be paid by the recipient.
Ahoma Arts Gallery is not responsible for any additional charges incurred during customs clearance.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact DHL directly for assistance.
If further support is needed, reach out to us at ahomaartsgallery@gmail.com.
8. Returns & Exchanges
We currently do not accept returns or exchanges on shipped items unless they are damaged upon arrival.
If your item arrives damaged, please contact us within 3 days of receipt with photos of the damaged product and packaging.
Refunds will be processed minus the original shipping cost.
9. Changes to Shipping Policy
We reserve the right to modify this Shipping Policy at any time.
Updates will be posted on this page, and continued use of our services constitutes acceptance of any changes.
10. Contact Us
If you have any questions about our shipping policy, please contact us at:
Ahoma Arts Gallery
Email: ahomaartsgallery@gmail.com
Address: Ghana, Africa
Thank you for shopping with Ahoma Arts Gallery!